Emergency Contacts in Lombok: Complete Directory

Save these numbers in your phone before arriving in Lombok. Create a note or contact group labeled "Lombok Emergency" for quick access.

| Service | Number | Notes |

|---------|--------|-------|

| General Emergency | 112 | Multi-service dispatch |

| Police | 110 | Indonesian National Police |

| Ambulance | 118 | Response time varies |

| Fire | 113 | Fire department |

| Search and Rescue (Basarnas) | 115 | Mountain, sea, natural disaster |

| Tourist Police (Mataram) | +62 370 632733 | English-speaking officers |

| Lombok Airport Emergency | +62 370 6157000 | Airport security and medical |

### Important Notes on Emergency Calls

• The 112 number works from any phone, including phones without a SIM card
• Operators may speak limited English — speak slowly, clearly, and give your location first
• For medical emergencies, going directly to the hospital by taxi is often faster than waiting for an ambulance
• Phone signal is required — in areas with no coverage, you cannot call emergency services

### Hospitals

Siloam Hospital Mataram (Best-equipped facility)

• Emergency: +62 370 623999
• Address: Jl. Majapahit No. 10, Mataram
• GPS: -8.5793, 116.1050
• 24-hour emergency room

Harapan Keluarga Hospital

• Emergency: +62 370 670000
• Address: Jl. Ahmad Yani No. 9, Mataram
• GPS: -8.5831, 116.1167
• 24-hour emergency room

RSUD Provinsi NTB (Provincial General Hospital)

• Phone: +62 370 623876
• Address: Jl. Prabu Rangkasari, Mataram
• GPS: -8.5938, 116.1094
• 24-hour emergency room

RSUD Praya (Nearest hospital to Kuta Lombok)

• Phone: +62 370 654016
• Address: Praya, Central Lombok
• GPS: -8.7220, 116.2920
• 24-hour emergency room

### Clinics in Tourist Areas

Blue Island Medical Clinic (Kuta Lombok)

• Phone: +62 819 1788 2236
• Hours: 8 AM - 9 PM
• English-speaking doctor

Gili Medical (Gili Trawangan)

• Location: Main street, Gili Trawangan
• English-speaking staff
• Can arrange emergency mainland transfer

### Pharmacies (24-hour)

Apotek K-24 Mataram

• Multiple locations in Mataram
• 24-hour pharmacy chain
• Basic to intermediate medications available

### When to Go to Hospital vs Call an Ambulance

Go directly to hospital if:

• You can safely transport the patient by taxi or private car
• You are in Mataram and can reach a hospital within 15 minutes
• The situation is urgent but the patient is stable (broken bone, deep laceration, severe pain)

Call an ambulance (118) if:

• The patient cannot be safely moved (suspected spinal injury, severe trauma)
• You are far from a hospital and need medical assistance during transport
• There is a mass casualty event

Be aware: Ambulance response times in Lombok are unpredictable, especially outside Mataram. In many situations, a taxi or private car gets you to the hospital faster.

### Police Stations (Polsek)

Police stations are distributed across Lombok. The most relevant for tourists:

Polres Lombok Tengah (Central Lombok, covers Kuta area)

• Phone: +62 370 654110
• Location: Praya

Polres Lombok Barat (West Lombok, covers Senggigi)

• Phone: +62 370 681110
• Location: Gerung

Polres Mataram

• Phone: +62 370 633145
• Location: Mataram city center

Polsek Kuta (Kuta Lombok local police)

• Location: Kuta town

### When to Contact Police

• Theft or robbery
• Traffic accident (required for insurance claims)
• Lost or stolen passport (police report needed for embassy replacement)
• Assault
• Fraud or scams involving significant amounts
• Any crime that requires a police report for insurance claims

### Filing a Police Report

A police report (Surat Tanda Laporan Polisi) is essential for insurance claims. The process:

1. Go to the nearest Polsek (local police station)

2. Explain the incident — bring a friend or ask hotel staff to help translate if needed

3. Provide your passport (or photocopy) and contact details

4. The police create a written report — you receive a copy

5. The process takes 1-3 hours

6. There is no official fee, though some stations accept a small "administration" contribution

Lombok does not have foreign embassies or consulates. The nearest consular services are in Bali (for some countries) or Jakarta.

### Key Embassy Contacts

Australia

• Australian Consulate-General, Bali: +62 361 2000100
• Emergency consular: +61 2 6261 3305 (Canberra, 24-hour)
• Location: Jl. Tantular No. 32, Renon, Denpasar, Bali

United States

• US Embassy Jakarta: +62 21 5083 1000
• After-hours emergency: +62 21 5083 1000 (same number, routed to duty officer)
• US citizens can also contact: [email protected]

United Kingdom

• British Embassy Jakarta: +62 21 2356 5200
• Emergency consular (24h): +44 20 7008 5000

Germany

• German Embassy Jakarta: +62 21 3985 5000

France

• French Embassy Jakarta: +62 21 2355 7600

Netherlands

• Dutch Embassy Jakarta: +62 21 5248 200

Canada

• Canadian Embassy Jakarta: +62 21 2550 7800
• Emergency watch: +1 613 996 8885

New Zealand

• NZ Embassy Jakarta: +62 21 2995 5800

Japan

• Japanese Embassy Jakarta: +62 21 3192 4308

South Korea

• Korean Embassy Jakarta: +62 21 2967 2555

China

• Chinese Embassy Jakarta: +62 21 5761037

### What Your Embassy Can Help With

• Emergency travel documents (replacement passport)
• Assistance if arrested or detained
• Help in medical emergencies (connecting with local resources)
• Information during natural disasters or civil emergencies
• Notarial services

### What Your Embassy Cannot Help With

• Getting you out of jail (they can visit and ensure fair treatment but cannot override local law)
• Paying your medical or legal bills
• Making travel arrangements or lending money (except in extreme circumstances)
• Intervening in commercial disputes

### DAN (Divers Alert Network) Asia-Pacific

• Emergency Hotline: +61 8 8212 9242
• Available 24/7 for dive emergency consultations
• DAN can coordinate evacuation and hyperbaric treatment

### Nearest Hyperbaric Chamber

The nearest operational hyperbaric (recompression) chamber is at:

Sanglah Hospital, Denpasar, Bali

• Phone: +62 361 227911
• Location: Jl. Diponegoro, Denpasar, Bali
• Travel time from Lombok: 30-minute flight or 2-hour fast boat + ground transfer

### Decompression Sickness Protocol

If decompression sickness is suspected:

1. Do NOT allow the diver to fly or ascend to altitude

2. Lay the diver flat and administer pure oxygen if available

3. Contact your dive operator immediately — they have emergency protocols

4. Call DAN Asia-Pacific: +61 8 8212 9242

5. Contact your dive insurance provider

6. Arrange evacuation to Bali by boat (not flight) for hyperbaric treatment

7. Keep the diver hydrated with water (no alcohol)

Most dive operators in the Gili Islands have emergency oxygen on site and established evacuation procedures. When choosing a dive operator, verify they have emergency protocols and oxygen equipment.

### Earthquake and Tsunami

BMKG (Meteorology Agency)

• Website: bmkg.go.id
• App: "BMKG" on iOS and Android (earthquake and tsunami alerts)
• Twitter/X: @infoBMKG (fastest public alert channel)

Basarnas (Search and Rescue)

• Emergency: 115
• Lombok office: +62 370 631598

BPBD NTB (Regional Disaster Management)

• Phone: +62 370 640432

### Volcanic Activity (Rinjani)

PVMBG (Volcanology Center)

• Website: vsi.esdm.go.id
• Monitors Mount Rinjani status
• Activity alerts published online

Rinjani National Park Office

• Senaru: +62 370 6195000
• Check trail status before trekking

### Airlines

Lombok International Airport (LOP)

• Information: +62 370 6157000
• Lost baggage: contact your airline directly at the airport

Lion Air / Wings Air

• Call center: +62 21 6379 8000
• Website: lionair.co.id

Garuda Indonesia

• Call center: +62 21 2351 9999
• Website: garuda-indonesia.com

Citilink

• Call center: +62 804 1080808
• Website: citilink.co.id

### Boat Operators

Eka Jaya Fast Boat

• WhatsApp: check current number on their website
• For cancellations and schedule changes

BlueWater Express

• Phone: +62 361 895 1082

ASDP Ferry (public ferry)

• Lembar Port: +62 370 681330

### Travel Insurance Emergency Lines

Contact your specific provider. Common ones:

• World Nomads: Check policy documents for emergency number
• SafetyWing: +1 415 801 2905
• Allianz Global Assistance: Check regional number on policy
• International SOS: +62 21 750 6001 (Jakarta center, covers all Indonesia)

### From a Local SIM

Dial the number directly (e.g., 112, 110, 118). For numbers with the +62 prefix, dial 0 instead of +62 (e.g., +62 370 623999 becomes 0370 623999).

### From a Foreign SIM (Roaming)

Dial with the country code: +62 followed by the number without the leading 0 (e.g., +62 370 623999). The 112 emergency number works without a country code.

### Without a SIM Card

The 112 emergency number can be dialed from any phone, even without a SIM card inserted, as long as there is network coverage from any provider.

### Language Barrier

If the emergency operator speaks limited English:

1. State your location first: "Saya di [location]" (I am at [location])

2. State the emergency: "Darurat medis" (medical emergency), "Kecelakaan" (accident), "Kebakaran" (fire), "Polisi" (police)

3. Give your phone number so they can call back

4. Stay on the line even if communication is difficult

### Useful Indonesian Emergency Phrases

| English | Indonesian |

|---------|-----------|

| Help! | Tolong! |

| Emergency | Darurat |

| I need an ambulance | Saya butuh ambulans |

| I need police | Saya butuh polisi |

| There is a fire | Ada kebakaran |

| Someone is hurt | Ada orang terluka |

| I am at... | Saya di... |

| Hospital | Rumah sakit |

| Doctor | Dokter |

| Accident | Kecelakaan |

| Thief | Pencuri |

Save this guide offline on your phone. In an emergency, you will not have time to search for numbers. Preparation is the difference between a managed crisis and a chaotic one.