Mataram city center
★ 4.5(1,840 reviews)
Siloam Hospital Mataram is the best private hospital on Lombok and the default choice for tourists with serious medical needs. English-speaking doctors, international insurance acceptance, 24/7 emergency, comprehensive specialties, and clean facilities. For life-threatening emergencies, this is where your driver should take you.
# Siloam Hospital Mataram: The Essential Tourist Medical Resource
If you or someone in your group needs serious medical care on Lombok, Siloam Hospital Mataram is the answer. It's the island's best private hospital, with international-standard facilities, English-speaking doctors, and reliable acceptance of international travel insurance. Save the address and phone number in your travel documents before you arrive in Lombok.
Emergency care: The 24/7 ER handles the full range of tourist emergencies — motorcycle accidents, dengue fever, serious food poisoning, dive accidents (though decompression chamber access is at a separate facility), allergic reactions, and acute illnesses. Triage is efficient and serious cases get seen within 15–30 minutes of arrival.
Tropical disease diagnosis: Malaria, dengue, typhoid, and gastrointestinal infections are diagnosed quickly with on-site lab testing. Results typically available within 2 hours of blood draw.
Specialist consultations: Cardiology, orthopedics, neurology, pediatrics, OB/GYN, and ENT specialists available by appointment. Walk-in availability is limited; appointments typically available within 24–48 hours.
Surgical procedures: Appendectomy, fracture repair, and urgent surgical needs handled on-site. Elective surgeries for serious conditions are often referred to Bali or Singapore.
Serious cases beyond their scope (major trauma, cardiac surgery, cancer treatment) are referred to Bali's BIMC Hospital or evacuated internationally to Singapore. If your condition is potentially evacuation-worthy, travel insurance coordination is critical — contact your insurance provider as soon as possible.
Siloam is expensive by Indonesian standards — roughly 10x the cost of public hospitals. A basic ER consultation is 500,000 IDR (≈US$32). A CT scan is 2.5 million IDR. An overnight ICU stay is 6–8 million IDR. Surgery costs vary widely.
International insurance is the default payment method for most tourists. Siloam accepts direct billing from major insurers including:
Bring your insurance card, passport, and travel insurance policy details. Hospital staff will coordinate with your insurance directly for approved cases.
Siloam Mataram is in central Mataram city, 30 km (40 minutes) from Kuta Lombok, 12 km (30 minutes) from Senggigi, and 35 km (50 minutes) from Senaru. In an emergency, your driver will know Siloam — it's one of the most-requested destinations on Lombok. GPS: Jl. Majapahit No. 10, Mataram.
For ambulance service, call +62 370 623 999. Response times to major tourist areas (Kuta, Senggigi) are 30–45 minutes.
Three pieces of advice every Lombok visitor should follow:
1. Buy travel insurance that covers medical care and evacuation. The cheap policies that cover trip cancellation without medical coverage aren't adequate.
2. Save Siloam's contact details in your phone and in your partner/family contact list.
3. Note your travel insurance policy number and contact number somewhere accessible that isn't just your email (in case you lose phone access).
Most Lombok trips don't need any of this. But when something does happen, having the information ready cuts stress dramatically.